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FAQ

Frequently Asked Questions about Intake & Inspection

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NerdFix makes a rating based on 140 points. The parts consist of an optical and technical assessment and guarantee that all aspects of the device have been checked. Customization is of course possible to adjust the grading to the wishes of the customer.

Basically there is no difference, but each type of device has its own points of attention. Our grading is tailored to the type of device and the components present. For example, we check all sensors and external connectors for correct operation.

A hardware audit provides as much insight as possible into the hardware present in the device. Specific serial numbers or UUIDs. In addition, the audit contains more information on the grading and substantiation thereof. View a demo audit.

There are possibilities for a different grading. We understand that it is not desirable to use the same grading for every customer of yours. We can agree a specific grading with you per order. Contact us for the possibilities.

Your customers can deliver their hardware directly to us. We will take care of the intake and registration. You will receive an overview of delivered devices from us by e-mail. If you agree, we will immediately start processing these devices.

No, just accepting goods without further processing is not possible at NerdFix. We do offer the option to collect your order in parts and then process it. After which we can send them bundled or individually on your behalf.

Yes. A NerdFix employee can take care of the collection and registration of the devices at the desired location.

Every device that arrives at NerdFix is registered with a unique asset ID. As a result, this device can be followed in our partner dashboard during the entire process.

FAQ

NerdFix fixes FAQ

Yes, it is possible to carry out repairs on location within your company, depending on the nature of the repair and the parts available. For common repairs, such as replacing a keyboard or a broken screen, a technician can come on site and carry out the repair. For more complex repairs, it may be necessary for the repair to be carried out at our own location. In the case of replaceable storage, we can transfer the drive and provide a temporary device to continue working with.

It is possible to conclude a service contract for both maintenance and repair. Contact us so we can discuss the possibilities.

NerdFix repairs all common laptop and mobile manufacturers such as: Dell, HP, Lenovo, Apple, Asus, Acer, MSI, Samsung, Huawei, Xiaomi, Oppo, Google, LG

Yes, it is possible to carry out repairs with spare devices. If you have larger numbers of defective devices, we can use the parts to repair other devices. This immediately saves costs and is also good for the environment.

If you are looking for a reliable and professional partner to repair your laptops, there are several reasons why you should choose NerdFix:

Experience and expertise: Our technicians have years of experience and extensive knowledge in the field of repairing laptops and other electronic devices. We are able to solve almost any problem quickly and efficiently.
Fast Service: At NerdFix, we understand that time is of the essence, which is why we provide fast and efficient repair services. Our technicians work quickly and accurately, so you can quickly use or sell your equipment again.
Quality parts: We only use high-quality parts and components for our repairs, so you can be sure that your device is back in top condition after repair.
Flexible service: We offer a variety of service options, including on-site repairs and spare appliances to ensure your repairs are completed quickly and easily, without unnecessary delays.
Customer Satisfaction: At NerdFix, the satisfaction of our customers is paramount. We strive for excellent customer service and are committed to ensuring that you are satisfied with our service.

At NerdFix, we value the security and privacy of your data. We understand that your data is important to you and we therefore take the necessary steps to ensure that your data is treated securely and confidentially during the repair. Our technicians are well trained and required to adhere to strict procedures and guidelines for the protection of your data. We ensure that your data is not viewed or copied during the repair. In addition, devices may also be supplied without data carriers so that all data remains under your control. In short, with NerdFix you can rest assured that your data will be treated securely and confidentially during the repair of your device.

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FAQ

Frequently Asked Questions about NerdFix inventory management

Devices are sealed in a COEX shipping bag after inspection and cleaning. Depending on requirements, devices are shipped in bulk per pallet or in individual fixing packaging. If desired, it is possible to use personalized packaging or a packing slip.

The stock can be viewed in real time via our partner dashboard. In addition, if desired, we can use your own stock system.

Outsourcing inventory management reduces overhead costs, improves focus on core activities, increases flexibility and reduces risk. This is because NerdFix has the knowledge, systems and experience to optimally manage your inventory, giving you more time and space to focus on your core business and reduce risk.

NerdFix specializes in refurbishment and repair services. Our stock management is intended as an addition to our existing services and cannot be purchased separately.

Of course this is possible. However, they do need to be registered in advance with information about which goods may be taken along.

We are open from Monday to Friday from 08:30 to 16:30

For trucks, unloading must always take place with a tail lift or cage lift.

Yes, it is possible to send goods individually. We can ship with regular parcel services such as PostNL or DHL. For larger or heavier goods, we will engage a freight forwarder or transport company. In addition, it is also possible in consultation that we deliver goods personally.

Data destruction

Certus Software as a basis so that devices can be safely reused.

Data destruction is important because it ensures that sensitive information does not fall into the wrong hands. This may include financial, personal or business information. Permanently deleting data prevents it from being recovered and used for fraudulent or other purposes. This offers security for you and your customers.

It is of course possible to receive an individual erasure certificate for each data carrier. If a device contains two disks, you will also receive two certificates.

With advanced erasure you can choose from 14 different algorithms. These are algorithms that are often developed by specific organizations to meet the highest standard. Some examples include: British HMG IS5 Baseline, British HMG IS5 Enhanced, Russian GOST R 50739-95, NSA 130-2, US DoD 5220.22-M, US DoD 5220.22-ECE, NCSC-TG-025, Navso P-5329- 26, US Air Force 5020, Bruce Schneier, Canadian OPS-11, BSI VSITR, BSI-GS, BSI-GSE, Gutmann Algorithm

Of course this is possible. We will then have to set some settings in consultation so that we can retrieve the data via the API.

Upcycling

Save costs and materials in a way that works..

Reusing parts is an important step when recycling laptops. This is also known as 'upcycling'. Useful parts from old laptops are used to make new devices or to repair existing devices.

With upcycling, we start with an inventory of all problems through an extensive inspection. Below we have a complete overview of usable parts and devices that can be repaired. We will set priorities in consultation and thus try to get the maximum output from the devices supplied. If desired, upcycling can be extended with new parts to repair as many devices as possible.

We charge a basic amount for our intake and extensive inspection. After this we work with a fixed base amount per replaced part. This way you know in advance where you stand.